Skip to content
Call
Text

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Susan Isaacs

Susan Isaacs

April 13, 2024

5  out of  5
rating by Susan Isaacs
"Needed help with an insurance payment and the staff was very accommodating."
Profile photo of Nenad Pavlovik

Nenad Pavlovik

March 28, 2024

1  out of  5
rating by Nenad Pavlovik
"One of the worst agent I have dealt in my life. Extremely deceiving, and unhelpful!"
We responded:
" Oh No Nenad! First off thank you for taking the time to leave us a review. Sorry to hear you had a less than amazing experience with our office! I wanted to remind myself of your experience with my office by reviewing our previous email communications from 2022, since you haven’t had an active policy in my office for about two years now. As I read through our email communications, I see that we needed you to complete the set up of your Drive Safe & Save beacon along with having you return some time-sensitive documents that required signatures. Getting these tasks completed was difficult due to you being in Europe, and not physically in the States to complete. I was extremely transparent with you in our email communications and also offered you alternative options to complete these time sensitive requests. I understand you were frustrated that your premiums fluctuated due to not completing the requests by the deadlines! We pride ourselves on excellent customer service, please contact our office if you would like to discuss this further, we’re happy to help!"
Profile photo of Drew Eppes

Drew Eppes

December 19, 2023

5  out of  5
rating by Drew Eppes
"Dealt with a complicated claim involving a yard crews insurance. Thomas was able to help me navigate the claims process and get my vehicle taken care of. Will recommend."
Profile photo of Austin Boleware

Austin Boleware

December 15, 2023

5  out of  5
rating by Austin Boleware
"Syd is great and helpful. She helped me with my life insurance policy and had all my documents to me in a timely matter"
Profile photo of Hailey Johnson

Hailey Johnson

December 15, 2023

5  out of  5
rating by Hailey Johnson
"Sydney Jernigan is the best employee there! Always so helpfully and kind. :)"
Profile photo of cheyenne pigott

cheyenne pigott

December 15, 2023

5  out of  5
rating by cheyenne pigott
"Absolutely a great office, amazing customer service! Would recommend to all! Sydney was extremely helpful, I would definitely recommend Sydney for all your needs!"
Profile photo of Stacey Thomas

Stacey Thomas

December 14, 2023

5  out of  5
rating by Stacey Thomas
"I was lucky enough to speak with Lily Jernigan! She was super sweet and very helpful with all the questions I had. She helped me decide on what was best for myself and my family. Mike Perez is very lucky to have her on his team!"
Profile photo of Dylan Cook

Dylan Cook

December 14, 2023

5  out of  5
rating by Dylan Cook
"Lillian has the best customer service and is so knowledgeable!"
Profile photo of Morgan Dickens

Morgan Dickens

December 13, 2023

5  out of  5
rating by Morgan Dickens
"Lily has great customer service skills"
Profile photo of Whitley todd

Whitley todd

December 13, 2023

5  out of  5
rating by Whitley todd
"Lillian was by far the most help I’ve gotten! She has a customer service attitude worth 5 stars! Highly recommend!"
Profile photo of Wendy Fleming

Wendy Fleming

December 13, 2023

5  out of  5
rating by Wendy Fleming
"Great and awesome customer service. They will help you out in any way even when things are tuff. I'm glad I switched over."
Profile photo of Ivy Vonier

Ivy Vonier

December 13, 2023

5  out of  5
rating by Ivy Vonier
"Lilly is the best! She is very detail oriented & motivated!"
Profile photo of Lindsey Hicks

Lindsey Hicks

December 13, 2023

5  out of  5
rating by Lindsey Hicks
"I absolutely love this office! Mike Perez has a great team, Thomas has been especially helpful with answering all my questions. 100% would recommend to all my friends."
Profile photo of Nataleigh Butler

Nataleigh Butler

December 13, 2023

5  out of  5
rating by Nataleigh Butler
"Lillian has provided excellent service with every engagement. I no longer dread calling my insurance company since switching to Mikes office!"
Profile photo of Ayla Hemenway

Ayla Hemenway

September 29, 2023

5  out of  5
rating by Ayla Hemenway
"Mike and Chad are the absolute best! I've been with them for years and every communication with them has been addressed the same-day and followed through until it's resolved. Chad has helped me with every question and through any issues I've had with my car insurance and renter's insurance. He is polite, professional, and goes the extra mile for his clients. When I purchased a new car, Chad was there every step of the way and worked seamlessly with my bank and the dealership. I seriously recommend this team to every person I know, they are THAT good."
Profile photo of Paulette Hill

Paulette Hill

August 29, 2023

5  out of  5
rating by Paulette Hill
"I am very pleased with my experience with this company. They have been very helpful with every issue I had to address concerning my policy. I’d recommend them 100%"
Profile photo of Ash Hodge

Ash Hodge

August 22, 2023

5  out of  5
rating by Ash Hodge
"Lily was amazing!!! So helpful!!!"
Profile photo of Bettina Brown

Bettina Brown

August 22, 2023

5  out of  5
rating by Bettina Brown
"I would like to thank Lillian Jernigan for always helping me with all of my Auto Insurance needs. She has exceptional customer service skills and always a pleasure to work with."
Profile photo of Cheryl Pascoe

Cheryl Pascoe

August 21, 2023

5  out of  5
rating by Cheryl Pascoe
"Absolutely awesome job!! Saved me over a $1000.00. Very knowledgeable and helpful!"
Profile photo of Manpreet Singh

Manpreet Singh

August 18, 2023

5  out of  5
rating by Manpreet Singh
"Excellent team to help with your insurance needs!"
Profile photo of Kenyon McCune

Kenyon McCune

March 22, 2023

5  out of  5
rating by Kenyon McCune
"I was involved in an accident and I spoke to Chad at my local state farm agency. He was absolutely wonderful guiding me through the process of having my car totaled and getting a pay out from State Farm. Had Chad not been there to assist me? I honestly don’t know how I would’ve gotten through this. He is the reason I will stay with State Farm. Forever. Thank you Chad for all you do. You are truly appreciated!!"
Profile photo of Don Hagler

Don Hagler

March 17, 2023

5  out of  5
rating by Don Hagler
"I contacted Mike Perez State Farm to inquire about auto insurance. I ended up talking to Lily Jernigan at this agency. She was a pleasure to deal with . She took time with me over the phone and didn't rush me. She saved me money on my auto insurance. I ended up changing my house insurance over to State Farm for more savings. Lily has a good future in the insurance business."
Profile photo of Michael Sattler

Michael Sattler

March 17, 2023

5  out of  5
rating by Michael Sattler
"When I visit for business, I talk with Chad Bertrand as We are both Marines, so therefore We are forever Brothers and He is highly motivated and proficient in His abilities to get You the proper coverages that You need and He is excellent with time management as well, I will highly recommend Him to Everyone I know, He is very knowledgeable and trustworthy."
Profile photo of Theresa Powell

Theresa Powell

March 2, 2023

5  out of  5
rating by Theresa Powell
"I would like to thank Chad he had such a great personality and a awesome person and you help me with my problem thanks a lot"
Profile photo of Street Mayen

Street Mayen

February 10, 2023

5  out of  5
rating by Street Mayen
"I'm coming in from the Mid-West, KCMO‼️ Chandra from State Farm got me all the way together. I usually can't stand early morning calls but her presence was just what a brother needed. On behalf of Cobllc, Thank you for your assistance Chandra love, You are the best Queen 💙👑"